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Digital hospitality ecosystem

Transforming guest experience and operational efficiency

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Friction points

Today's hotel is more than a service

Front-desk queues, hunting for parking, waiting for the concierge: each friction point is solved along two lines.

  • Front-desk queues
  • Hunting for parking
  • Waiting for the concierge

Business efficiency

  • Data-driven management
  • Revenue from every square metre
  • Lower operating costs

Effortless guest comfort

  • Personalisation and speed
  • Keyless access
  • Care that anticipates every wish
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Your hotel in the guest's pocket

Mobile app as the control centre

  • Keyless room access from a smartphone
  • Built-in payment for partner services
  • Single sign-on (T-ID, Yandex)

Single sign-on

T-ID · Yandex · Gosuslugi

One-tap sign-in with T-ID (T-Bank), Yandex or Gosuslugi. No forms to fill in.

Direct booking

TravelLine · Booking
  • Higher direct sales and LTV
  • End-to-end integration with TravelLine and Booking
  • Booking in a couple of taps, no middlemen
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The TV as a personal assistant

Control centre

A full service menu and resort information.

Order from the sofa

Order dinner or extra services without a phone call.

Smart booking

Restaurant tables via r_keeper/iiko and Telegram.

Direct monetisation

A higher average bill because ordering is always at hand.

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Comfort that starts at the gate

Free spaces in real time: hotel software, a third-party parking service and payments linked into one chain.

For guests

  • Smart entry: the barrier opens automatically by number plate
  • Real-time navigation: instant directions to a free space
  • No tickets: integrated payments, automatic billing

For hoteliers

  • Full automation: less load on front-desk staff
  • Transparent accounting: parking occupancy and revenue analytics
  • Monetisation: manage third-party services and tariffs
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Digital video analytics

Know your guests by sight

  • A detailed audience profile: gender, age, unique visitors
  • Actual zone occupancy: pool, lobby, gym, restaurant
  • Alerts on unusual crowding for a fast response
  • Deep guest insight for precise marketing
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Intelligent 24/7 site monitoring

A single camera-monitoring interface with coverage zones across the whole site.

Security

  • Automatic detection of unattended items
  • Real-time alerts
  • Monitoring of unusual crowding

Facilities

  • Roof snow-depth monitoring
  • Detection of uncleaned areas
  • Right-sized maintenance staff

Safety and order without the human factor

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AI concierge

AI that knows everything about your hotel

An AI assistant for guests and staff. A hybrid system (RAG + Context) gives instant, accurate answers 24/7, trained on the hotel's knowledge base.

  • Guests ask the chat about anything, from coffee to the sauna
  • For staff, a smart assistant for daily operations
  • Personal attention to every guest, no queues
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Optimising team performance

Flexible shift planning

  • Automatic shift allocation
  • Accounts for full or partial workload

Task completion control

  • Integrated with video analytics
  • Manual and automatic checks

Zone-load forecast and less idle time

Next 7 days
  • Based on early data, independent of bookings
  • Optimal shift allocation
  • No idle time and no overstaffing
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Case study

Zavidovo resort

Real-world digital transformation of a large-scale property.

Large-scale rollout

  • Website and app integrated end to end with booking systems (TravelLine, Booking) for direct sales
  • Full functionality for guests and residents in the mobile app
  • iiko and r_keeper integration: table booking via Telegram

Digital analytics and sign-in

  • In-depth DataWave video analytics: gender, age, zone load
  • Sign-in via T-ID (T-Bank), Yandex and Gosuslugi
  • Automated parking with entry and payment control

95% parking automation and in-depth DataWave analytics

Key partners

Easy integration into your business

End-to-end integration with industry standards. One data stream. We adapt to your systems.

Online booking

TravelLine · Booking

One data stream from every sales channel.

Restaurant software

r_keeper · iiko

Menus, bookings and accounting kept in sync.

Payments and sign-in

T-ID · Yandex · Gosuslugi

Sign-in without registration, easy payments.

End-to-end analytics

DataWave

Analytics from the first click to the return visit.

We design the infrastructure for your property: cameras, monitored zones and coverage

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