Terms of Use

MedProfile – Health Monitoring is operated by Highglossy FZE, a company registered in the United Arab Emirates, with its registered office at Al Shmookh Business Center, One UAQ, UAQ Free Trade Zone, Umm Al Quwain, U.A.E. (“we”, “us”).

By downloading, installing or using MedProfile – Health Monitoring, you agree to these terms. If you do not agree, do not use the app. Our handling of personal data is described in the Privacy Policy, which forms part of this agreement.

You must be at least 16 years old and able to enter a binding contract where you live. If you are using MedProfile – Health Monitoring on behalf of an organisation, you confirm you are authorised to bind it to these terms.

You can use MedProfile without an account: the records then exist only on your device. Cloud backup, the family account and AI avatars need an account, created with your email or a sign-in provider such as Sign in with Apple or Google. You can delete the account from the app's settings at any time; deletion removes the backed-up records and family profiles and is irreversible.

If you add family members, you confirm you have their permission to keep their records, and for a child, that you are the parent or guardian. You are responsible for keeping your device and sign-in credentials secure.

MedProfile helps you keep your own health records in order: a body-map tracker for conditions, an examination history with photos and documents, a pill organiser with reminders, an appointment calendar and a pain log, with a family account, cloud backup and AI avatars in the subscription.

MedProfile is not a medical device, is not certified as one, and does not diagnose, treat, prevent or monitor any disease. It gives no medical advice: reminders repeat what you or your doctor entered, and the pain classifier records what you describe. Nothing in the app replaces a consultation with a qualified clinician. In an emergency, call your local emergency number; do not rely on the app.

You keep every right in the records, photos and documents you enter. We claim no ownership of them and receive only the licence needed to store them for you and show them to the family members you choose. You are responsible for the accuracy of what you enter and for having permission to keep records about anyone else.

You must not:

• Attempt to gain access to another user's account, data or key material.
• Probe, scan or test the vulnerability of our systems without our prior written consent, or otherwise interfere with their operation.
• Use automated means to create accounts or place load on the service beyond normal app use.
• Reverse engineer, decompile or disassemble the app, except to the extent that applicable law expressly permits it despite this restriction.
• Resell, sublicense or make the service available to third parties as your own.

We may suspend or terminate an account that breaches this section.

MedProfile sells auto-renewing subscriptions. The core tracker is free. MedProfile PRO, available monthly or annually, adds the family account, cloud backup and AI avatars. The exact price for your region and currency is shown on the purchase screen before you confirm.

• Payment. Payment is charged to your Apple App Store or Google Play account on confirmation of purchase. We never receive or handle your payment details.
• Renewal. Subscriptions renew automatically for the same period unless auto-renew is turned off at least 24 hours before the end of the current period. Your account is charged for renewal within the 24 hours before the current period ends.
• Managing and cancelling. Manage the subscription, and turn off auto-renew, in your App Store or Google Play account settings. Deleting the app does not cancel a subscription. We cannot cancel it for you; only the store can.
• Free trials. Where a free trial is offered, any unused portion is forfeited when you buy a subscription. Eligibility is decided by the store, not by us.
• Price changes. We may change prices. A change takes effect at your next renewal, and the store will notify you and, where required, ask you to consent before it applies.

Refunds are handled by Apple and Google under their own policies. We cannot issue a refund for a store purchase. Where you have a statutory right of withdrawal under consumer law in your country, that right is unaffected by this section.

Where you obtained MedProfile – Health Monitoring from the Apple App Store, the following applies and prevails over anything inconsistent elsewhere in these terms:

• This agreement is between you and Highglossy FZE only, not with Apple. We, not Apple, are solely responsible for MedProfile – Health Monitoring and its content.
• Apple has no obligation to furnish any maintenance or support for MedProfile – Health Monitoring.
• If MedProfile – Health Monitoring fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price. To the maximum extent permitted by law, Apple has no other warranty obligation whatsoever.
• Apple is not responsible for addressing any claim by you or a third party relating to MedProfile – Health Monitoring, including product liability, failure to conform to legal requirements, and consumer protection or privacy claims.
• Apple is not responsible for the investigation, defence, settlement or discharge of any third-party claim that MedProfile – Health Monitoring infringes intellectual property rights.
• You confirm you are not located in a country subject to a U.S. Government embargo or designated as “terrorist supporting”, and that you are not on any U.S. Government list of prohibited or restricted parties.
• Apple and its subsidiaries are third-party beneficiaries of these terms and, upon your acceptance, will have the right to enforce them against you.

Where you obtained MedProfile – Health Monitoring from Google Play, your purchase and the delivery of the app are also subject to the Google Play Terms of Service. Google is not a party to this agreement and is not responsible for MedProfile – Health Monitoring, its content or support. Refunds for Google Play purchases are handled by Google under its own policies.

We aim to keep MedProfile – Health Monitoring available, but we do not guarantee uninterrupted service. We may suspend it for maintenance, and we may change or discontinue features. If we discontinue the service altogether, we will give you reasonable notice in the app or by any other means we have.

You may stop using MedProfile – Health Monitoring at any time and delete your account from within the app; deletion is irreversible. We may suspend or terminate your access if you breach these terms, if we are legally required to, or if continuing would expose us or other users to material risk. Except where a breach makes it inappropriate, we will give notice first.

To the fullest extent permitted by law, MedProfile – Health Monitoring is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.

We do not warrant that MedProfile – Health Monitoring will be uninterrupted or error-free, that a reminder will fire at a precise moment, or that any record is medically accurate.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, and for fraud. If you deal as a consumer, your statutory rights are unaffected.

Subject to the section above, to the fullest extent permitted by law:

• We are not liable for indirect, incidental, special, consequential or punitive loss, or for loss of profit, revenue, goodwill or anticipated savings.
• We are not liable for any health outcome resulting from reliance on the app instead of professional medical care, or for loss of records stored only on your device.
• Our total aggregate liability arising out of or in connection with these terms is limited to the greater of (a) the amount you paid us in the 12 months before the event giving rise to the claim, and (b) 50 EUR.

We may update these terms. The date at the top reflects the current version. Where a change materially affects your rights, we will give notice in the app before it takes effect. Continuing to use MedProfile – Health Monitoring after that point means you accept the change; if you do not, stop using the app and delete your account.

These terms are governed by the law of the United Arab Emirates, and the courts of the United Arab Emirates have exclusive jurisdiction over any dispute. If you are a consumer resident elsewhere, this does not deprive you of the protection of mandatory consumer law in your country of residence, nor of the right to bring proceedings there.

Highglossy FZE, Al Shmookh Business Center, One UAQ, UAQ Free Trade Zone, Umm Al Quwain, U.A.E.

Support: support@highglossy.com · Privacy: privacy@highglossy.com